To protect your information and save time, follow these steps before you get service for your device.
Complete this pre-service checklist
1.Turn off Find My
* If you’re unable to turn off Find My iPhone, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.
2. Back up your data
3. Remove your Sim card, protective case and/or screen protection from your device
4. Have a copy of your purchase invoice. This may be required for certain types of warranty coverage.
5. Read our terms and conditions